FRONT OFFICE BY MARY COLLINS
How To Prevent Digital Document Dilemmas
“It’s a collection department’s nightmare: an agency refuses to pay an invoice, and a signed original hard-copy contract cannot be offered to the courts because it no longer exists,” says Robin Szabo (left), president of media collection firm Szabo Associates Inc. Two questions lie at the heart of the issue, he says: “Is an electronic contract a valid document?” and “Are the signatures on the contract authentic?”
