Dalet Makes ‘Key’ Management Appointments

Dalet, a technology and service provider for media-rich organizations, today appointed Marc Mongomard head of global customer success; Maria Bulavskaya product manager, customer care; and Ben Zores head of cloud operations.

The company said the newly established leadership roles will focus on “proactive customer success, expanding programs and services that enable customers to get the most from Dalet’s lineup of agile, cloud-native solutions and SaaS offerings.”

“The pandemic drastically accelerated the industry’s move into cloud and SaaS workflows, resulting in updated policies, new work specifications, and improved benchmarks for customer success,” said Stephane Schlayen, chief operating officer, Dalet. “Maria, Ben and Marc will work across the Dalet organization to optimize every aspect of how we support and engage with our customers, from dedicated customer success managers, to making infrastructure complexity transparent and delivering best-in-class mobility solutions. Together, they will build a culture of excellence when it comes to Dalet’s customer experience.”

On the heels of its rebrand, Dalet accelerated the development of its cloud-native and SaaS offerings, including increased investment in its content supply chain and production solution Dalet Flex, the launch of SaaS-based Dalet AmberFin Cloud Transcoder Service and the introduction of the industry’s first SaaS-based enterprise news solution, Dalet Pyramid. Dalet said: “Experts in developing value-based customer experiences, Marc, Ben and Maria bring extensive SaaS and cloud digital transformation expertise to Dalet. Working across the organization, they will leverage Dalet’s data-driven approach to refine package needs and usage, transforming the customer journey with the goal of making it even easier to adopt, deploy and scale Dalet enterprise solutions.”