David Perkins Joins Riedel Americas As Service & Support Manager

Riedel Communications has named David Perkins manager of service and support for Riedel Americas. He joins Riedel with decades of coaching and leadership experience within technical environments. In this new role, he will oversee the company’s internal technical support and service teams; enhance the processes and practices used to set and exceed customer satisfaction goals; and continue ongoing training around evolving technical service requirements.

“David has impressive experience across all aspects of service and support, and virtually all of it within technical departments and organizations,” said Joyce Bente, Riedel president-CEO North America. “He has a long history in IT, with a wealth of knowledge around software-based solutions for the media industry. As Riedel continues its growth in markets across North America, David will play a vital role in ensuring we’re ready and able to continue providing stellar service and support.”

Prior to joining Riedel, Perkins most recently was director of client services for Bitcentral. During his eight years with the company, he undertook strategic analysis, training, and projects across the department, and in partnership with sales, development, and product managers, to drive effectiveness across multiple teams.

Perkins previously was director of information technology at First Mortgage of America, where he provided strategic direction for all communications functions, including network, telecom, messaging, and mobility; coordinated validation and automation of support processes; and defined and documented change control process, testing process, and standard operating procedures.

Perkins will be based in Riedel’s Los Angeles offices and report directly to Bente.