Shotoku UK And Sertronics Announce Service Partnership For Germany
Shotoku Broadcast Systems, an international manufacturer of robotic camera support systems, and Sertronics GmbH, a provider of technical after-sales services have formed a service partnership that will bring dedicated support to Shotoku’s established and future customer base across all of Germany.
Shotoku has a long history of providing products and services to numerous national and regional broadcasters in Germany, including multiple ARD stations and independent TV channels.
Sertronics has decades of experience providing advanced engineering services and efficient logistics processing for spares and repairs to broadcast and other industries across the country.
All Shotoku customers located in Germany will have direct access to a dedicated Germany-based support center, staffed with Shotoku-trained engineers speaking their language and familiar with their specific configuration. Shotoku said that with multiple offices in Germany, “Sertronics is well placed to support clients across the country effectively and efficiently.”
James Eddershaw, Shotoku UK managing director, said: “We’ve known Sertronics for quite a while and have always been impressed by their approach. So when we were looking to further expand our support services in Germany, it was clear who to speak to. They have an impressive and proven track record of delivering excellent technical support for a wide range of markets and technologies and we are confident our customers will be exceptionally well served by this partnership.”
Joachim Swazinna, branch manager at Sertronics Hamburg, added: “Shotoku is a well-known and respected provider of robotics systems across all of Germany. We are delighted to become their service partner and look forward to a long and effective partnership, not just for us, but more importantly for all current and future Shotoku customers.”