Riedel Names Lucy O’Brien Customer Success Director, EMEA

Riedel Communications has appointed Lucy O’Brien customer success director to accommodate the company’s continued growth in Europe, the Middle East and Asia.

O’Brien is a seasoned broadcast engineer with more than 20 years of industry experience. She will report to Craig Thompson, Riedel Communications executive director, customer success.

“Lucy joins Riedel at a pivotal time in our journey to provide our clients with a customer-centric approach under the newly created customer success team,” Thompson said. “She has an impressive history working with major broadcasters and operators over the past two decades and is a natural fit within our organization. I look forward to working with Lucy as we continue to expand the team and pursue our goal of providing world-class customer satisfaction. Her experience in developing client and vendor partnerships, as well as strategically providing solutions to complex technical challenges, will be essential to Riedel’s ongoing growth.”

O’Brien got her start at leading U.K.-based media group BSkyB (later Sky), where she worked in roles including technical director of Sky Sports News and Interactive and engineering project manager.

Most recently, she was group CTO at the European Media Group (EMG), a global provider of broadcast services and media solutions for live sports, entertainment, and events, where she was responsible for leading the development of the company’s Europe-wide CTOs.