EditShare, a technology provider that specializes in collaboration, security and intelligent storage solutions, has rolled out its Global Service Assurance program, a key initiative of the company’s overarching business transformation […]
Customer service professionals say Comcast will have to make fundamental changes to its corporate culture to move the needle on customer satisfaction. Comcast, the nation’s largest cable company and Internet provider, spends 8%-8.5% of its cable division budget on customer service — including its 50 call centers.
MARKET SHARE
Comcast Vs. Verizon, Part 1
Exclusives
FRONT OFFICE BY MARY COLLINS
Customer Service Key To Credit, Collections
Measures such as streamlining and automating much of the credit application process and involving ad sales in ongoing monitoring of their clients’ risk profile have reduced the time required to provide credit approvals and created a transparent and consistent credit and collections process.
