Astro Malaysia Goes Live With Synamedia Clarissa

Synamedia, a global video software provider, announced that Malaysia’s leading content and entertainment company, Astro Malaysia Holdings Berhad (Astro), has gone live with Synamedia Clarissa “to gain a deeper understanding about how business decisions impact viewer behaviour and content consumption, with the goal of boosting engagement.”

Astro is investing heavily in content and the user experience: using Clarissa’s all-encompassing view of its TV and video data it can measure the impact of these investments on the subscriber experience. For example, Clarissa allows Astro to change any element of their service and immediately see how this impacts other key performance indicators (KPIs) such as return-to-platform and average watch time. Providing this holistic view across all video and TV services, Clarissa empowers Astro’s business and operations teams to be data-led and insight-driven as they make more informed and impactful decisions.

Clarissa’s SaaS-based deployment model and built-in flexibility allowed Astro to go live in just six weeks and quickly make sense of the many ways its subscribers interact with its services. Understanding not just what people are watching but how they discover this content is one of the valuable insights Astro says it has already gained from Clarissa. Astro is using Clarissa to drive decisions on how to promote a new feature that improves content discovery with the goal of getting viewers to content quicker.

Astro is also using Clarissa to understand user navigation in order to better streamline a viewer’s journeys to the content they want to watch.

Euan Smith, Group CEO at Astro, said: “With Clarissa we have an enhanced ability to make smarter business decisions that will help us better understand and better serve our customers. With a unified view across all our user’s journeys, our business teams can quickly understand in detail how content is being searched and consumed, finding new connections in the data, and thereby understanding where we can add more value and relevance to our services. With our continued commitment to leadership in technology and services, Clarissa is a key new tool for us.”

Paul Segre, CEO at Synamedia, said: “Unlike traditional data analytics which start with the data to try and find value, Clarissa takes an insights-first approach which is already giving Astro the ability to better understand how its subscribers behave and how they interact with their services. The onboarding and adoption of Clarissa at Astro was seamless because the service was designed at the outset for the video sector, with the metrics and insights from Clarissa already aligned to Astro’s KPIs.”