As of 4 p.m. today, the call center operated by Elon University and the North Carolina Broadcasters Association had logged just over 1,000 calls with complaints and questions about the analog cutoff and DTV service. Most common questions dealt with converter box coupons.
A DTV call center at Elon University for viewers in North Carolina says it had logged 1,084 calls as of as of 4 p.m. ET today, mostly from Charlotte (433) and Raleigh-Durham (311).
“Calls have been steady, but not overwhelming,” said Connie Book, associate dean of the School of Communications, the professor heading up the call center.
“We’re finding that some folks had their DTV converter boxes but never installed them,” she said. “And some things just are not resolvable with the switch. We’ve had to tell a few folks they have a new CBS affiliate to watch, and others that the picture size is smaller when watching with a converter box.
The university is operating the call center in cooperation with the North Carolina Association of Broadcasters.
The most common question fielded by student volunteers dealt with residents who wanted governement coupons to help with the purchase of converter boxes.The second most common problem was the inability to receive a particular station or to receive a strong signal.
Students have been able to resolve about 82 percent of the concerns expressed by callers.
The callers are not just complaining, Book said. “Generally, most are excited about the better picture quality and new programming options.”