IT Support Specialist

KCCI-TV, Hearst’s CBS affiliate in Des Moines, Iowa, is looking for an IT Support Specialist.

Des Moines is listed as the 14th best place to live according to U.S. News and World Report. Housing prices in Des Moines proper are well below the national median. Elegant Colonial and Tudor-style homes built in the early 1900s hide in quiet neighborhoods minutes from buzzy downtown, where lofts and condos draw the millennial crowd.  Many families with kids flock to the suburbs where new housing developments continually pop up. And there’s plenty to do and see in Des Moines. Cultural events and festivals draw all ages to the downtown area. One-of-a-kind shops, locally owned restaurants and hip bars enliven entertainment districts. And plenty of bike trails and parks (and even a few lakes) provide opportunities for outdoor recreation.

This is an entry to mid-level position providing support for end users and associated systems.

This a hands-on position in a mid-sized news-oriented broadcast television environment.

Job Responsibilities:

Windows 10 & 11 installation, configuration, and support
Provide technical guidance and support to end users.
Standard Office 365 software installation/configuration/support
OS & application updates/installation
Browser configuration and support (Edge, Chrome)
Systems deployment – Imaging, Package Deployments
Security Applications – Crowd Strike. Okta MFA
Windows Server OS experience
Remote connectivity
Basic LAN/WAN connectivity experience
Mobile Device Support – InTune / Company Portal
Familiarity with Service Now & ITIL best practices
Active Directory experience in a domain environment

Experience Requirements:

Desktop OS proficiency & understanding
Systems connectivity & functionality
Mobile device management, knowledge, and support
AntiVirus/Malware applications
Advanced troubleshooting / analytical skills
Excellent problem-solving abilities and skill in prioritizing issues
Security awareness & preventative efforts

Qualifications Requirements:

Minimum 2-3 years’ experience in IT
Good analytical & technical problem-solving skills
Must be able to work under pressure in a fast-paced environment with constant deadlines
Good interpersonal and communication skills, positive attitude, team player
Ability to maintain corporate standards, policies, and procedures
May be required to be “on-call” outside of normal working hours

Education:

College or Technical School degree preferred
MTA – Fundamentals of IT, MTA – IT Infrastructure preferred