NBCU Amps Up Cross-Media CRM With Salesforce

NBCUniversal is boosting its customer relationship management data efforts across all its media platforms through an expansion of its deal with Salesforce. Salesforce will help “democratize resources” — including insights and product knowledge — by investing in new technologies for NBCU’s client and media agencies, which will gain efficiency and transparency.

Paywizard Launches AI Subscriber Intelligence Platform

Paywizard, a pay-TV subscription, billing and customer relationship management (CRM) specialist, has today launched Paywizard Singula, a standalone platform that empowers pay-TV operators and OTT providers to take a more intelligent, data-driven approach to subscriber engagement than ever before. The solution uses subscriber insights and artificial intelligence (AI) to reduce churn, grow average revenue per user (APRU) […]

IBC 2017 PRODUCTS PREVIEW

On The IBC Exhibit Floor: Alpha Networks

Alpha Networks | Stand 5A28 | Website: http://www.alphanetworks.tv/ Alpha Networks, a pay-TV technology company that specializes in back-end software, will introduce its next-generation platform tucanoRED. Featuring an open CMS/CRM architecture as a service (SaaS) business model, tucanoRED simplifies subscriber management as well as the delivery of different service offerings for live and on-demand content delivered […]

ShareBuilders Merges With Efficio Solutions

ShareBuilders Inc., a provider of yield management solutions for the broadcast media sales industry, today announced a merger with Efficio Solutions Inc., a broadcast industry specialist in media sales management, CRM and yield solutions. The companies said the merger will “leverage their talent and expertise into collaborative solutions” to meet the demands of the media […]

Meredith Adds Matrix Platform To Boost Sales Visibility

Matrix Solutions, a provider of CRM and sales intelligence, announced today that Meredith Corp. has implemented its CRM & Sales Intelligence Platform. Matrix’s cloud-based solution will offer sales visibility and management functionality to Meredith Corporation’s Local Media Group’s entire sales organization. Sales data and analytics will be accessible to users across Meredith’s 17 TV stations. […]

Mark Gorman New CEO Of Matrix Solutions

The managing director of investor Main Line Equity Partners is tapped to succeed D.J. Cavanaugh as head of the CRM firm.

Media General Adds Matrix to Manage Sales

The broadcaster will use CRM and sales tools expand business at its 71 TV stations in 48 markets.

Nexstar Adds Matrix CRM, Sales Intelligence

Editor’s Note: Matrix has issues with the Nexstar press release upon which this story was based, so TVNewsCheck has taken down the original story. It will be replaced with a corrected version as soon as possible.

Tribune Stations Go With Matrix Solutions

Matrix will provide all of Tribune’s stations with enhanced sales management functionality from media specific CRM through sales analytics and reporting; providing real-time advertising revenue insight.

SOFTWARE

Training Is Essential For CRMs To Work

Heads of media companies, sales trainers, analysts and software vendors all agree that there are numerous advantages to using customer relationship management systems. This software can create and manage contacts, track spending, craft proposals, help with prospecting, develop insertion orders and generate reports. But the challenge lies in how companies use a CRM.

Scripps Stations Rolling Out Matrix Software

In addition to using the CRM and sales intelligence software, Scripps is joining Matrix’s digital development program .

Matrix CRM Reaches 5,000 Cloud Users

TECH SPOTLIGHT

CRM Vendors Busy With Station Consolidation

For media groups that are combining stations, business software vendors help merge sales and customer data, settling on common account naming conventions, integrating new traffic systems, unifying customer relationship philosophies and agreeing on a way to forecast business.

Hearst TVs Add Matrix CRM/Sales System

The 29-station group has installed a Web-based system designed for environments that include multiple stations and platforms such as TV and Web.

Matrix Solutions Launches 24/7 Online Training

Matrix Solutions, a provider of media customer relationship management (CRM) and sales analytics software, has established Matrix University, an online training program that users of its system can access 24/7. The online program consists of video tutorials, product documentation, and the ability to test your knowledge of the system through online courses. The training sessions […]

Raycom Stations Adding Matrix CRM

Raycom Media has selected Matrix CRM from Matrix Solutions for its enterprise account management and sales analytics solution.  Raycom installed the Matrix product across 48 television stations, granting more than 800 users access to the web-based and mobile software system. The Matrix system lets stations manage all account activity (CRM and sales) at an enterprise […]

Matrix Intros Next-Gen CRM, Sales Mgmt. Software

Matrix Solutions announced today that the next generation of its CRM and sales management software system is now available.  Its entire customer base — 285 stations and more than 3,700 users — has been automatically upgraded to the new release.  Matrix is a Web-based and hosted solution so the actual upgrade is transparent on the […]

TECH SPOTLIGHT

Analytics Enhance Sales Software, Revenue

As competition escalates for all advertising dollars, vendors and broadcasters see analytics embedded in various kinds of sales management software as a way to harvest harder-to-reach revenue. And with digital channels, websites and mobile apps, the complexity of tracking and analyzing what’s happening in multiple markets grows exponentially.

OPEN MIKE BY DJ CAVANAUGH

Sales Management Software Drives Success

Matrix Solutions CEO DJ Cavanaugh spells out the four key benefits of using CRM and sales management software. “The organizational benefits are wide-ranging and directly add value to any company’s short- to long-term profit and competitive goals,” he says.

DMAS 65, 156, 158 & 170

WV Media Selects Matrix for CRM, Sales Analytics

West Virginia Media Inc. has chosen Matrix Solutions’ Web-based CRM and sales analytics software. West Virginia Media operates television stations, multicast Fox channels, a sports website and a weekly statewide business and leadership publication, all in West Virginia. Its TV stations are: WOWK Charleston-Huntington (DMA 65); WVNS Bluefield- Beckley (DMA 156); WTRF Wheeling (DMA 158); […]

Matrix Launches CRM, Sales Analytics Solution

Matrix Solutions, a provider of media sales management software, announced today that Griffin Communications will be the first to implement its new Web-based CRM (customer relationship management) and sales analytics software. Griffin is an Oklahoma-based multimedia company, reaching over 90% of Oklahoma households with television stations, a statewide radio network, Internet sites and mobile information […]